Frequently Asked Questions
Common questions about ordering, payment, shipping, warranty and choosing a product.
General
Do you offer bulk discounts?
Yes. Please use the Request a Quote form for bulk purchases.
Payment
Which payment methods do you accept?
We currently accept bank transfer. Our account details are shown after checkout and emailed to you; please write your order number in the transfer description.
Choosing a Product
How many teapots do I need?
It depends on daily servings, peak demand and counter space. Use our finder or contact us on WhatsApp.
Shipping & Delivery
When will my order ship?
In-stock items usually ship within 1-3 business days after payment is confirmed.
Warranty & Service
Do products come with a warranty?
The warranty period is listed on each product page.
Couldn't find your answer? Contact us